1. Refund Policy Overview
At GitusAI, we want you to be satisfied with our service. This refund policy outlines the terms and conditions for requesting refunds for our Pro subscription service.
2. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for new Pro subscribers. You may request a full refund within 7 days of your initial subscription if:
- • This is your first time subscribing to GitusAI Pro
- • You request the refund within 7 calendar days of payment
- • You provide feedback about your experience (optional but appreciated)
3. Subscription Renewals
For subscription renewals:
- • No refunds are provided for automatic renewals
- • You can cancel your subscription at any time to prevent future charges
- • Cancelled subscriptions remain active until the end of the billing period
- • No partial refunds are given for unused portions of the billing period
4. Exceptional Circumstances
We may consider refunds outside of our standard policy in exceptional circumstances such as:
- • Prolonged service outages affecting your usage
- • Billing errors or duplicate charges
- • Technical issues that prevent service usage
- • Medical emergencies or financial hardship (reviewed case by case)
5. How to Request a Refund
To request a refund:
- • Email us at [email protected] with "Refund Request" in the subject line
- • Include your account email and reason for the refund request
- • Provide any relevant details about technical issues (if applicable)
- • We will respond within 2-3 business days
6. Processing Time
Approved refunds will be processed within 5-7 business days and will be credited back to the original payment method used for the purchase.
7. Non-Refundable Items
The following are not eligible for refunds:
- • Subscriptions that have been active for more than 7 days (for first-time subscribers)
- • Usage-based charges for API calls or premium features already consumed
- • Subscription renewals beyond the current billing period
- • Accounts suspended for violation of Terms of Service
8. Chargebacks
Please contact us directly before initiating a chargeback with your bank or credit card company. Unauthorized chargebacks may result in account suspension.
9. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of any changes.